Terms of Booking & Booking Deposit
By placing a booking with us, you and your guests agree to the following terms and conditions as set-out. During your stay, you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.
To place a booking with us the lead guest must be at least 18 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set out within. Only the lead guest and the named booking party can use the property and its facilities, any third-party visitors are only allowed access at our express permission.
To secure any booking we require a preliminary booking on our website and a deposit to be paid in advance. Deposits are only refundable under the conditions set out here within.
Payments can be made online / over the phone using debit/credit card as well as by digital bank transfer, cheque or cash deposit. Any charges raised against us by our banks for handling dishonoured cheques, bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.
Check-in & Check-out
Guests must check-in and check-out by the times stated below.
• Check-in by 12:00 pm on arrival day.
• Check-out by 10:30 am on the day of departure.
Cancellation, Returned Deposit & Non-Arrival Conditions
Guest who needs to cancel a booking should contact us as soon as possible. Deposits already paid are only returned in accordance with the following conditions.
• Cancellation made 15 days or more in advance of arrival date = Full deposit refund
• Cancellation made 14 days or less of arrival date = 50% of deposit refund
• Cancellation made 48hrs or less of arrival date = No refund issued, the full amount of booking due
WiFi Fair & Appropriate Usage Policy
Internet access is poor in the local areas and not available at the lodge. Guests are encouraged to have mobile WiFi if they wish to be online.
Damages & Lost Property
We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs.
Smoking of any tobacco products including, but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco, is only allowed in designated areas at the resort.
Pets & Service Dogs
We do not accept pets throughout the accommodation, except for service dogs.
Your Personal Details & Privacy
We are required to keep a register of guests over the age of 16 who stay with us, this includes full names and nationality, and/or passport numbers, place of issue & details of the next destination. These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation).
You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want to be disclosed. Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.
Our Right To Cancellation
We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.
Updated 23 July 2020
For more information, contact firstname.lastname@example.org